Computer/Device Support

Desktop & Laptop Issues

Students, faculty, and staff may request our services for any issues related to USFSM computers. This includes all on-campus PCs, as well as all university owned equipment that has been assigned to a faculty or staff person.

Accessory and Application Installation

Technology Services can also provide assistance in connecting accessories or special equipment to your desktop or laptop computer. Examples include wireless keyboards and mice, webcams, speakers, etc. Simply contact us when you have the item and we will help you as soon as we can.

Occassionally you may find that you need to make use of an application that is not currently installed on your desktop or laptop workstation. Upon special request, we can provide help with installing specific additional software on any USFSM computer. This means that if the program you need is not on your computer but either your or your department have access to it, we can install it for you.

Help With Personal Equipment (Including Mobile Devices)

Per department policy, Technology Services may provide you with support for personal computers or other equipment, such as smartphones or tablets. This includes help with setting up email accounts, connecting to campus wireless, or downloading/installing software. However, the assistance we can give is limited to suggestions and advice. While we can walk you through things, we can’t do it for you.

Remote Access

For issues related to remote access to university files, databases, or systems from off-campus locations, please contact the Help Desk.

Printing Issues

Students experiencing difficulty printing can usually have their issue resolved at the Information Commons main desk, where student printers are located. For information regarding student printing please visit the Information Commons Student Printing page.

Faculty and staff encountering trouble printing should be sure to contact the relevant member of their department for issues related to malfunctioning devices (jams, etc) as most are serviced via contract. For any and all other issues, please contact Technology Services for assistance